30 Days, and the Difference Between a Return and a Warranty Claim
Peripherals are tactile products. A controller that looks right in a photo might not sit right in your hands. A keyboard switch might feel heavier or lighter than expected. The return window exists so you can check the feel in your own setup, not just from a specification sheet.
The return window. Returns and exchanges can be requested within 30 natural days of receiving the goods. The outer packaging, accessories, gifts, and manual must be complete, and the product must not have been activated in a way that affects its resale condition. A dated sales receipt from an authorized reseller showing the product description and price is required. Items returned without valid proof of purchase, with missing components, or with physical damage caused after delivery are not eligible.
Shipping costs for returns. For non-quality-related returns—including personal preference or a change of mind—the buyer bears the return shipping cost. If the product has a confirmed non-artificial functional defect or was damaged during initial delivery, the brand covers the return or exchange freight once. If multiple items from the same order are being returned, they must be sent together; otherwise, the buyer is responsible for the shipping costs of the remaining items.
What falls outside the return window. Requests made after 30 natural days from delivery are not eligible for a standard return. Products with damage from collision, burning, unauthorized modification, or improper installation are also excluded. Altering or removing identification labels voids return eligibility. If a returned package does not match the original order number, it may be rejected.
Warranty is a separate process. The return window is for unused or minimally handled products. If a product develops a functional defect after use, that falls under the one-year limited warranty. The warranty covers non-artificial functional defects during normal use, provided the product has not been modified, disassembled, or repaired with unofficial parts. A dated sales receipt is required. The warranty does not cover man-made damage, water damage, drops, unauthorized circuit modification, or products without proof of purchase. If a product is tested and found to be functioning normally, the buyer may be responsible for return shipping and inspection costs.
How to start either process. Use the contact method on the contact page. For a return, include the order number and the reason. For a warranty claim, include the order number, a description of the issue, and a photo or short video where possible. Do not ship anything back before receiving instructions; unauthorized returns may be delayed or rejected.
Purchases from other retailers. Products bought from a third-party retailer, marketplace, or physical store must be handled through that original seller. This store cannot process returns or warranty claims for items purchased elsewhere.