How Orders Move, and What to Expect
Processing time. Orders are processed Monday through Friday from the distribution center in China. Orders paid after 9:00 a.m. China local time on Friday are processed the following business day. Because the fulfillment system is automated, orders cannot be cancelled or modified once shipped.
Shipping center. All orders are processed and shipped directly from the distribution center in China. The service is available to most countries worldwide, with cooperation from international and domestic express carriers.
United States shipping. Most standard shipments to the U.S. are sent through USPS service providers. Packages typically arrive within 5–7 business days after dispatch, though some orders may take longer. Orders placed after 10:00 a.m. China local time may require one additional business day for processing.
International shipping. Most standard international shipments are handled by a combination of international carriers and local postal services in the destination country. Orders usually take 15–20 working days to reach international destinations. Some destinations may take 4–6 weeks depending on local logistics and customs workflows. A shipping claim can be raised if a parcel has not arrived within 90 days of dispatch.
DHL express options. For orders from the U.S., EU, and UK, DHL Express is available as an eco-friendly shipping option. Estimated DHL delivery time is currently 5–10 business days. DHL may experience delays due to order volume and operational conditions.
Shipping costs. Costs vary based on the type, quantity, weight of the package, destination, and selected shipping speed. Exact rates are calculated at checkout after entering the shipping address.
Tracking. A tracking number is sent to the email address on the order once the label is created. Tracking updates can take 24–48 hours to appear. If tracking shows no movement for an extended period, contact support and the carrier will be contacted on your behalf.
Customs duties and VAT. Some countries collect customs duties and VAT on goods imported from China. Those charges are the recipient’s responsibility and are not included at checkout. If a parcel is refused because of customs charges, the carrier may destroy or return it, and the original shipping cost is not refundable.
Address errors and refused parcels. Double-check the shipping address before completing checkout. If a parcel is returned due to an address error, an unclaimed delivery, or a refusal unrelated to damage or an error on this side, support will contact you about reshipping. Additional charges apply.
Lost or damaged in transit. If a parcel arrives damaged, keep the packaging and contact support within 7 days with photos. If tracking shows delivered but the parcel did not arrive, check with the carrier first to file a claim; support will assist where possible. Risk of loss passes to the customer upon delivery to the address provided.